Thank you for supporting Ashanti Selah Music.
As a small independent label, we do our best to ensure every order is packed and shipped with care. Please read our returns and refunds policy before making a purchase.
Physical Products
We accept returns for physical items that arrive damaged, defective, or incorrect.
If you receive a damaged or incorrect item, please contact us within 14 days of delivery with your order number and photographs showing the issue. We will work with you to arrange a replacement, refund, or other suitable resolution.
We are unable to accept returns for unwanted items, change-of-mind purchases, or items ordered in error unless required by applicable consumer protection laws.
Shipping Issues
Once an order has been dispatched, delivery times are the responsibility of the postal or courier service.
If your order is significantly delayed or appears to be lost, please contact us and we will do our best to assist. Lost shipments may be eligible for replacement or refund on a case-by-case basis following the carrier's investigation process.
Digital Releases
Due to the nature of digital products, downloads, digital albums, and other digital content are generally non-refundable once purchased and delivered.
If you experience technical problems accessing your purchase, please contact us and we will assist wherever possible.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.
Contact
For any questions regarding returns, refunds, or order issues, please contact: info@ashantiselahmusic.co.uk
Please include your order number and any relevant information to help us resolve your enquiry as quickly as possible.
Last Updated: June 2026