Shipping & Delivery Policy
Last Updated: 10th June 2026
Thank you for supporting Ashanti Selah Music
We aim to process and dispatch all orders as quickly as possible while ensuring every item is packed securely.
Order Processing
Orders are typically processed and dispatched within 3 working days of purchase.
Orders placed on weekends or public holidays will be processed on the next available working day.
During busy periods, new release launches, sales, or unforeseen circumstances, processing times may be slightly longer. If significant delays occur, we will make every effort to keep customers informed.
Shipping Methods
Orders are shipped using trusted postal and courier services. Available shipping options and costs will be displayed at checkout.
Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where applicable.
Estimated Delivery Times
Delivery times are estimates only and may vary depending on location and postal service performance.
- United Kingdom: Typically 2–5 working days after dispatch.
- Europe: Typically 5–15 working days after dispatch.
- Rest of the World: Typically 7–25 working days after dispatch.
Please note that customs processing and local postal services may occasionally cause additional delays for international orders.
Customs & Import Charges
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.
Ashanti Selah Music cannot be held responsible for delays caused by customs clearance procedures.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.
Lost or Delayed Shipments
If your order has not arrived within a reasonable timeframe, please contact us with your order number.
While we cannot guarantee delivery times once an item has been handed to the carrier, we will do our best to assist with tracking and resolving any issues.
Damaged Deliveries
If your order arrives damaged, please contact us within 14 days of delivery and provide photographs of the damage. We will work with you to arrange a replacement or refund where appropriate.
Contact Us
For any shipping or delivery enquiries, please contact:
Ashanti Selah Music
Email: info@ashantiselahmusic.co.uk
Please include your order number in all correspondence regarding your shipment.