Terms and conditions

Terms & Conditions

Last Updated: 10th June 2026

These Terms & Conditions govern the use of the [Label Name] online store and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Us

[Label Name] is an independent record label and retailer of physical and digital music releases, merchandise, and related products.

For enquiries, please contact:

Email: info@ashantiselahmusic.co.uk

2. Product Availability

Many of our products are produced in limited quantities and may not be restocked once sold out.

All products are offered subject to availability. We reserve the right to discontinue products, remove listings, or alter product specifications without prior notice.

In the event that a purchased item becomes unavailable after an order has been placed, we will contact you and provide the option of a refund or suitable alternative where available.

3. Product Descriptions

We make every reasonable effort to ensure that product descriptions, photographs, prices, and specifications are accurate.

However, slight variations in packaging, artwork, colour, pressing variants, and manufacturing may occur and shall not be considered defects.

4. Pricing

All prices displayed are subject to change without notice.

The price charged will be the price displayed at the time your order is placed.

Shipping charges and any applicable taxes will be shown during checkout before payment is completed.

5. Orders

All orders are subject to acceptance and availability.

Receipt of an order confirmation email does not constitute acceptance of an order. An order is accepted once payment has been successfully processed and the item is prepared for dispatch.

We reserve the right to refuse or cancel any order where:

  • Products are unavailable.
  • Pricing errors have occurred.
  • Fraudulent activity is suspected.
  • Incorrect information has been provided.

If an order is cancelled after payment has been received, a full refund will be issued.

6. Pre-Orders

From time to time we may offer products for pre-order.

Estimated release and shipping dates are provided in good faith but may change due to manufacturing, supplier, or distribution delays beyond our control.

By placing a pre-order, you acknowledge that release dates may change.

If a pre-order is significantly delayed, customers may contact us to discuss available options.

7. Shipping & Delivery

Orders are normally dispatched within 3 working days unless otherwise stated.

Delivery estimates are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by:

  • Postal or courier services.
  • Customs processing.
  • Extreme weather conditions.
  • Industrial action.
  • Events outside our reasonable control.

Customers are responsible for providing accurate shipping information.

Orders returned due to incorrect or incomplete addresses may incur additional shipping charges before being resent.

8. International Orders

Customers outside the United Kingdom are responsible for any import duties, customs fees, taxes, or other charges imposed by local authorities.

We are not responsible for delays caused by customs clearance procedures.

9. Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy and applicable consumer protection laws.

Customers should review our Returns & Refunds Policy before placing an order.

10. Digital Products

Digital purchases are supplied for personal use only.

Digital downloads, streaming access, download codes, and other digital products are non-refundable once delivered, downloaded, redeemed, or accessed except where required by law.

11. Promotional Codes

Promotional codes and discounts:

  • Cannot be exchanged for cash.
  • May not be combined unless explicitly stated.
  • May be withdrawn or amended at any time.
  • May be subject to additional conditions.

12. Intellectual Property

All music, recordings, artwork, logos, photographs, designs, videos, graphics, and website content remain the property of [Label Name], its artists, or licensors.

No material may be copied, reproduced, distributed, modified, republished, or commercially exploited without prior written permission.

13. Limitation of Liability

To the fullest extent permitted by law, [Label Name] shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence.
  • Fraud or fraudulent misrepresentation.
  • Any liability that cannot legally be excluded under applicable law.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, industrial disputes, supplier failures, postal disruptions, government action, or technical failures.

15. Privacy

Any personal information submitted through our website shall be processed in accordance with our Privacy Policy.

16. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time.

Updated versions will be published on our website with a revised "Last Updated" date.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales, except where consumer protection laws provide otherwise.

Contact

For questions regarding these Terms & Conditions, please contact:

Ashanti Selah Music
Email: info@ashantiselahmusic.co.uk